FAQ

Accessibility Notice

If you are using a screen reader and are having problems using this website, please call (888) 889-9609 for assistance.

Returns

What is your return policy?
Please click here to review our return policy.
How do I send something back?
Unworn items purchased on SamEdelman.com may be returned within days of the purchase date for a full refund. To access your postage-paid return label and packing slip or for full directions on how to return your product, please click here. Please note: Item(s) must be returned in the original brand box (packaging). SamEdelman.com does not offer exchanges. You will only receive a refund for returned items. If a new item or size is desired, we recommend placing a new order at your convenience. For our international customers, please click here: Click Here

Shipping

What are my shipping options?
Please click here to view our shipping options: here.

International

Do you ship internationally?
Yes, SamEdelman.com ships internationally to the following countries: Antigua and Barbuda Aruba Australia Austria Bahrain Bangladesh Barbados Belgium Belize Bermuda Bolivia Brazil Brunei Darussalam Bulgaria Cambodia Canada Cayman Islands Chile China Colombia Costa Rica Cyprus Czech Republic Denmark Dominica Dominican Republic Ecuador Egypt El Salvador Estonia Finland France French Guiana Germany Gibraltar Greece Grenada Guadeloupe Guatemala Guernsey Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy Jamaica Japan Jersey Jordan Kuwait Latvia Liechtenstein Lithuania Luxembourg Macao Maldives Malta Martinique Mexico Monaco Montserrat Netherlands New Zealand Nicaragua Norway Oman Pakistan Panama Paraguay Peru Philippines Poland Portugal Qatar Romania Russian Federation Saint Kitts and Nevis Saint Lucia Saudi Arabia Singapore Slovakia Slovenia South Africa Spain Sri Lanka Sweden Switzerland Taiwan Thailand Trinidad and Tobago Turkey Turks and Caicos Islands United Arab Emirates United Kingdom
How much do you charge to ship to my country?
International shipping costs are calculated based on a number of factors including the number of items you are purchasing, the weight of the items and the destination country/region. International shipping will be calculated and guaranteed during the Pitney Bowes global checkout based on the items you are purchasing and your shipping destination. If you'd like to get an estimate before placing your order, please place the desired merchandise in your cart and proceed to Checkout. Once your shipping address is entered, you will see an itemized description of costs.
How do I return an order that was shipped internationally?

Exchanges

How do I make an exchange?
We are unable to offer exchanges for SamEdelman.com orders. If you desire another style, size or color, simply visit SamEdelman.com to place a new order for the item(s) you want, subject to availability. Special Note: When reordering the same style, if there is a difference in the price you originally paid, simply contact us after you have completed the new purchase. Please provide your new order number, so that we may issue a credit to you. *New purchase must be made within 30 days of original purchase.

Order Information

Why was my order cancelled?
We routinely perform audit checks to verify order information in an effort to maintain high security standards for the protection of our customers. This may be why your order was cancelled. It is also possible that your order may have been cancelled if we ran out of stock in an item. In both cases, an email confirmation will be sent with the specific cancellation reason of your order.
Can I cancel my order?
We apologize, but we are unable to cancel or modify your order, as we are unable to edit orders once they begin to process.
Am I going to be charged sales tax?
SamEdelman.com charges tax on purchases shipped anywhere in the U.S.

Order Tracking

How can I track my order?
Please click here to track your order. Follow the simple tracking steps, and be sure to allow up to three business days from the date of your order for tracking information to appear.

Sizing

Does Sam make shoes in my size
Our standard size run is 6-10. However, we do make some styles in size 5-12. Each product page lists the size run available in the size drop-down box.
How do I know my Sam Edelman Size?
Our website provides size conversions from U.S. to European sizes for each shoe in the size drop-down box.

Promotions

Why did my promo code not work?
There could be more than one reason for this: (1) Only one promo code can be used per order. The last code you enter will be the one that gets applied. (2) Promo codes, coupon codes and gift certificates may not be used on previous orders and may not be redeemed for cash. (3) Certain items may be excluded from some discounts and promotions. Select colors of "Icons" or iconic styles - as well as "Exclusively Ours” and other select styles will be excluded at checkout and will state "Item excluded from discount" upon application of the discount to your cart. (4) Some discounts may only be applied to sale-priced items (regular-priced items may be excluded). *Refer to the terms and conditions of each offer for specific information.

Contact

How do I get in touch with someone at Sam Edelman?
Email: Customer Service Phone: 1-888-889-9609

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