FAQ

Please click here to review our return policy.

Unworn items purchased on SamEdelman.com may be returned within 30 days of the purchase date for a full refund. To access your postage-paid return label and packing slip or for full directions on how to return your product, please click here. Please note: Item(s) must be returned in the original brand box (packaging). SamEdelman.com does not offer exchanges. You will only receive a refund for returned items. If a new item or size is desired, we recommend placing a new order at your convenience.

Please click here to view our shipping options: here.

Yes, SamEdelman.com ships internationally to the following countries: Antigua and Barbuda Aruba Australia Austria Bahrain Bangladesh Barbados Belgium Belize Bermuda Bolivia Brazil Brunei Darussalam Bulgaria Cambodia Canada Cayman Islands Chile China Colombia Costa Rica Cyprus Czech Republic Denmark Dominica Dominican Republic Ecuador Egypt El Salvador Estonia Finland France French Guiana Germany Gibraltar Greece Grenada Guadeloupe Guatemala Guernsey Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy Jamaica Japan Jersey Jordan Kuwait Latvia Liechtenstein Lithuania Luxembourg Macao Maldives Malta Martinique Mexico Monaco Montserrat Netherlands New Zealand Nicaragua Norway Oman Pakistan Panama Paraguay Peru Philippines Poland Portugal Qatar Romania Russian Federation Saint Kitts and Nevis Saint Lucia Saudi Arabia Singapore Slovakia Slovenia South Africa Spain Sri Lanka Sweden Switzerland Taiwan Thailand Trinidad and Tobago Turkey Turks and Caicos Islands United Arab Emirates United Kingdom

International shipping costs are calculated based on a number of factors including the number of items you are purchasing, the weight of the items and the destination country/region. International shipping will be calculated and guaranteed during the Pitney Bowes global checkout based on the items you are purchasing and your shipping destination. If you'd like to get an estimate before placing your order, please place the desired merchandise in your cart and proceed to Checkout. Once your shipping address is entered, you will see an itemized description of costs.

For international orders, a Return Authorization must be created prior to returning your shipment to ensure proper credit is given. Please note: (1) Customers have 60 days from the date of purchase to return unworn merchandise. (2) Item(s) must be returned in the original brand box (packaging). (3) The original shipping and handling fees are non- refundable. (4) The costs for BorderFree to forward your order back to our Returns Department in the U.S. will be subtracted from your refund total. Please click here to request a Return Merchandise Authorization (RMA) number and receive return instructions. Be sure to indicate how many boxes you'll be using to return your purchase, as a RMA number is required for each parcel being shipped back to us.