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How do I send something back?Customers can return unworn shoes for a refund or exchange for a different size or color within 30 days. Final Sale items are not eligible. We partner with Happy Returns to offer safe, contactless, and sustainable returns and exchanges. With over 2,600 drop-off locations nationwide, Happy Returns makes returns and exchanges easy. Click here to get started or visit our Returns + Exchanges page for more info.
My shoes are defective. Can I return them?
If you believe your shoes are defective, you have the option to return them to our warehouse for inspection. Please note that we do not offer repair services or replacements parts and we do not guarantee refunds, as our warehouse makes the final determination.We request that you send your shoes to the following address:
Sam Edelman Retail Nushoe
8534 Siempre Viva Dr.
San Diego, CA 92154
Please print a Defective Product Return Form and follow return instructions. We are unable to offer exchanges for defective product returns. All returns will be subject to refund only. Note: We recommend using a traceable shipping service (UPS or insured U.S. Mail). We are not responsible for lost packages.
Do you ship internationally?Yes, SamEdelman.com ships internationally to the following countries: Antigua and Barbuda Aruba Australia Austria Bahrain Bangladesh Barbados Belgium Belize Bermuda Bolivia Brazil Brunei Darussalam Bulgaria Cambodia Canada Cayman Islands Chile China Colombia Costa Rica Cyprus Czech Republic Denmark Dominica Dominican Republic Ecuador Egypt El Salvador Estonia Finland France French Guiana Germany Gibraltar Greece Grenada Guadeloupe Guatemala Guernsey Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy Jamaica Japan Jersey Jordan Kuwait Latvia Liechtenstein Lithuania Luxembourg Macao Maldives Malta Martinique Monaco Montserrat Netherlands New Zealand Nicaragua Norway Oman Pakistan Panama Paraguay Peru Philippines Poland Portugal Qatar Romania Russian Federation Saint Kitts and Nevis Saint Lucia Saudi Arabia Singapore Slovakia Slovenia South Africa Spain Sri Lanka Sweden Switzerland Taiwan Thailand Trinidad and Tobago Turkey Turks and Caicos Islands United Arab Emirates United Kingdom
How much do you charge to ship to my country?International shipping costs are calculated based on a number of factors including the number of items you are purchasing, the weight of the items and the destination country/region. International shipping will be calculated and guaranteed during the Borderfree global checkout based on the items you are purchasing and your shipping destination. If you'd like to get an estimate before placing your order, please place the desired merchandise in your cart and proceed to Checkout. Once your shipping address is entered, you will see an itemized description of costs.
How do I return an order that was shipped internationally?For international orders, a Return Authorization must be created prior to returning your shipment to ensure proper credit is given. Please note: (1) Customers have 60 days from the date of purchase to return unworn merchandise. (2) Item(s) must be returned in the original brand box (packaging). (3) The original shipping and handling fees are non- refundable. (4) The costs for BorderFree to forward your order back to our Returns Department in the U.S. will be subtracted from your refund total. Please click here to request a Return Merchandise Authorization (RMA) number and receive return instructions. Be sure to indicate how many boxes you'll be using to return your purchase, as a RMA number is required for each parcel being shipped back to us.
How do I make an exchange?Customers can exchange unworn shoes for a different size and/or color within the same product group of equal or lower price within 30 days. Final Sale items are not eligible. We partner with Happy Returns to offer safe, contactless, and sustainable returns and exchanges. Click here to get started or visit our Returns and Exchanges page for more info and international returns.
Why was my order cancelled?We routinely perform audit checks to verify order information in an effort to maintain high security standards for the protection of our customers. This may be why your order was cancelled. It is also possible that your order may have been cancelled if we ran out of stock in an item. In both cases, an email confirmation will be sent with the specific cancellation reason of your order.
Can I cancel my order?
To better serve our customers, we process and ship orders very quickly.
If you need to cancel your order for any reason, there is a one (1) hour window after the order is placed to cancel orders. Once this window has passed, you can return your orders by mail.
Am I going to be charged sales tax?SamEdelman.com charges tax on purchases shipped anywhere in the U.S.
How can I track my order?Please click here to track your order. Follow the simple tracking steps, and be sure to allow up to three business days from the date of your order for tracking information to appear.
Does Sam make shoes in my sizeOur standard size run is 6-10. However, we do make some styles in size 5-12. Each product page lists the size run available in the size drop-down box.
How do I know my Sam Edelman Size?Our website provides size conversions from U.S. to European sizes for each shoe in the size drop-down box.
Why did my promo code not work?There could be more than one reason for this: (1) Only one promo code can be used per order. The last code you enter will be the one that gets applied. (2) Promo codes, coupon codes and gift certificates may not be used on previous orders and may not be redeemed for cash. (3) Certain items may be excluded from some discounts and promotions. Select colors of "Icons" or iconic styles - as well as "Exclusively Ours” and other select styles will be excluded at checkout and will state "Item excluded from discount" upon application of the discount to your cart. (4) Some discounts may only be applied to sale-priced items (regular-priced items may be excluded). *Refer to the terms and conditions of each offer for specific information.