FAQ | Sam Edelman

FAQ


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Returns

  • What is your return policy?
  • How do I send something back?
    Unworn items purchased on SamEdelman.com may be returned within 30 days of the purchase date for a full refund. To access your postage-paid return label and packing slip or for full directions on how to return your product, please click here. Please note: Item(s) must be returned in the original brand box (packaging). SamEdelman.com does not offer exchanges. You will only receive a refund for returned items. If a new item or size is desired, we recommend placing a new order at your convenience.
  • My shoes are defective. Can I return them?

    If you believe your shoes are defective, you have the option to return them to our warehouse for inspection. Please note that we do not offer repair services or replacements parts and we do not guarantee refunds, as our warehouse makes the final determination.We request that you send your shoes to the following address:

     

    Sam Edelman Retail Nushoe

    8534 Siempre Viva Dr.

    San Diego, CA 92154

     

    Please print a Defective Product Return Form and follow return instructions. We are unable to offer exchanges for defective product returns. All returns will be subject to refund only. Note: We recommend using a traceable shipping service (UPS or insured U.S. Mail). We are not responsible for lost packages.

Shipping

  • What are my shipping options?

International

  • Do you ship internationally?

  • How much do you charge to ship to my country?
    International shipping costs are calculated based on a number of factors including the number of items you are purchasing, the weight of the items and the destination country/region. International shipping will be calculated and guaranteed during the Pitney Bowes global checkout based on the items you are purchasing and your shipping destination. If you'd like to get an estimate before placing your order, please place the desired merchandise in your cart and proceed to Checkout. Once your shipping address is entered, you will see an itemized description of costs.
  • How do I return an order that was shipped internationally?
    For international orders, a Return Authorization must be created prior to returning your shipment to ensure proper credit is given. Please note: (1) Customers have 60 days from the date of purchase to return unworn merchandise. (2) Item(s) must be returned in the original brand box (packaging). (3) The original shipping and handling fees are non- refundable. (4) The costs for BorderFree to forward your order back to our Returns Department in the U.S. will be subtracted from your refund total. Please click here to request a Return Merchandise Authorization (RMA) number and receive return instructions. Be sure to indicate how many boxes you'll be using to return your purchase, as a RMA number is required for each parcel being shipped back to us.

Exchanges

  • How do I make an exchange?

Order Information

  • Why was my order cancelled?
  • Can I cancel my order?
    We apologize, but we are unable to cancel or modify your order, as we are unable to edit orders once they begin to process.
  • Am I going to be charged sales tax?
    SamEdelman.com charges tax on purchases shipped anywhere in the U.S.

Order Tracking

  • How can I track my order?

Sizing

  • Does Sam make shoes in my size
  • How do I know my Sam Edelman Size?
    Our website provides size conversions from U.S. to European sizes for each shoe in the size drop-down box.

Promotions

  • Why did my promo code not work?

Contact

  • How do I get in touch with someone at Sam Edelman?
  • I would love to collaborate. Who do I contact?
    Please email us at: social@samedelman.com