FAQ | Sam Edelman


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  • What is your return policy?
  • How do I send something back?
    Unworn items purchased on SamEdelman.com may be returned within 30 days of the purchase date for a full refund. To access your postage-paid return label and packing slip or for full directions on how to return your product, please click here. Please note: Item(s) must be returned in the original brand box (packaging). SamEdelman.com does not offer exchanges. You will only receive a refund for returned items. If a new item or size is desired, we recommend placing a new order at your convenience.


  • What are my shipping options?


  • Do you ship internationally?

  • How much do you charge to ship to my country?
    International shipping costs are calculated based on a number of factors including the number of items you are purchasing, the weight of the items and the destination country/region. International shipping will be calculated and guaranteed during the Pitney Bowes global checkout based on the items you are purchasing and your shipping destination. If you'd like to get an estimate before placing your order, please place the desired merchandise in your cart and proceed to Checkout. Once your shipping address is entered, you will see an itemized description of costs.
  • How do I return an order that was shipped internationally?


  • How do I make an exchange?

Order Information

  • Why was my order cancelled?
  • Can I cancel my order?
    We apologize, but we are unable to cancel or modify your order, as we are unable to edit orders once they begin to process.
  • Am I going to be charged sales tax?
    SamEdelman.com charges tax on purchases shipped anywhere in the U.S.

Order Tracking

  • How can I track my order?


  • Does Sam make shoes in my size
  • How do I know my Sam Edelman Size?
    Our website provides size conversions from U.S. to European sizes for each shoe in the size drop-down box.


  • Why did my promo code not work?


  • How do I get in touch with someone at Sam Edelman?