This is a lovely boot in person and looks exactly as pictured. It is true to size and is comfortable, with a usable heel height for daily wear. The problem comes with trying to remove the boot from my foot. It was so hard to remove that I started to sweat and momentarily panic when it wouldn't come off. The area around the ankle is too narrow to accommodate sliding your foot out normally. I had to twist, tip my toes, and really wriggle to get out of this boot. I thought I'd have to resort to scissors. My sister bought the same boot, but in the calf hair version in a size 9.5 and she said she didnt have a problem removing the boot. I wear an 8.5 and don't know if it was just an issue with my pair or this style.