We're sorry that the Lavina Buckle Mule didn't meet your expectations. We understand how disappointing that is. You have 30 days from the order date to make a return. To print or email a prepaid Fed Ex return label and packing slip please visit: http://www.SamEdelman.com/returns.
Re-package your shoes in the original brand box, include the packing slip inside, and tape the shipping label to the outside of the box. If you have more than one item, each package should have a unique tracking label.
We recommend visiting a Fed Ex location rather than a drop box as that may delay delivery of your return. To find the nearest location, visit http://www.fedex.com/locate/.
Unfortunately, our warehouse is not set up for exchanges, only returns. If you would still like the shoes in a different size or color, a new order would have to be placed. We hope this information is helpful!
