Rated 1 out of 5 by Kim P. from Heel separated on 2 pairs I have purchase Penny boot 3 times. Twice for me and once for a friend. The heel on the first pair separated and I thought it was a fluke (whiskey leather). I loved the way the boot looked so I actually bought another pair in black-brown-navy. Same thing happened! When I reached out to customer service to inquire about warranty, I was told to pick out new boots and email AMarinelli@caleres.com with the info. I did that and haven’t heard a thing since. I’ve reached out to Amarinelli and Sam Edelman via Facebook and have been met with radio silence. Save your money and go with a manufacturer that backs their products like they say.
Date published: 2019-08-21
Rated 1 out of 5 by Dianeb64 from Disappointed I had been yearning for the Penny boot in grey for quite some time and finally ordered them. I was so frustrated with the fit- I wish I had taken a photo of the issue. I wear a size 12 and have a normal size calf (15”). These boots were so big around at the top of the boot- 20”- but were not a wide calf boot. Their explanation was that the calf measurement was that big because of the shoe size. This makes no sense because my sister has the same boot in another color in same size and the top measurement is 16 1/2”. I asked Sam Edelman for an explanation and didn’t get any response.
Date published: 2019-06-13
Rated 1 out of 5 by youl from straight garbage i bought the exact same pair that i had tried on that my mom had and when i received them they were much larger i then ordered a smaller pair and they came in with a completely different color than the first pair-i have both side by side to compare will be returning both and buying different boots extremely disappointed
Date published: 2019-01-19
Rated 1 out of 5 by christina08 from Weird Fit/ Feels Cheap I returned this boot! I normally love my Sam Edelman's but the fit was awkward, really tight in some spots but my foot still slid around like the shoe was big on me. I usually have no problem with sizing either. Also, with the zipper being in the back, I feel like it would break easily with thicker socks etc.
Date published: 2018-12-19
Rated 1 out of 5 by Customer from Avoid Narrow boot Very narrow footbed and calf. I had to return because I could not even zip up the boot. I don't normally ever have to buy a wide calf boot. I also accidentally ordered two pairs (looked like first order didn't go through) and have only received the refund for one of them. They acknowledged them as received on 11/09 - it's been over the ten days timeframe you promised and I'm waiting, Sam Edelman. Tried ordering the wide calf, half size up and they were too long and the calf was too big. I just couldn't win with these boots and returned the last pair too. Not planning on ordering from Sam Edelman website again because the sizing is weird and the customer service was virtually no help when I called in to find the status of my return
Date published: 2018-11-20
Rated 4 out of 5 by Ethel22 from Good Fit, Color is off The color online does not match product received - it is a lot lighter in person. I do wish the boot was darker, but I don't hate the color I received.I am very happy with the styling and shape of the boot. The foot is a little tight and narrow but will work fine. I like the zipper to make it easy to get the boot on and off.
Date published: 2018-11-08
Rated 1 out of 5 by tobi from I’m too short I’m not sure if I’m too short, or the boots are too tall, but these were very uncomfortable to sit in. The top of them dug into the backs of my thighs. For reference, I’m 5’ 2.5”. Otherwise I loved them! But I had to send them back.
Date published: 2018-10-19
Rated 5 out of 5 by jen42 from Great Fall Staple These boots are the perfect classic riding boot. They are comfortable and the heel height is good for everyday wear. The extra details like the snap in the back make them just a bit more interesting. They fit true to size
Date published: 2018-10-12